18k CZ Accented Cross & Heart Necklace

Orders usually leave our facility within 3–5 business days. Standard delivery normally arrives in 7–16 business days, and express delivery in 5–8 business days.

Pieces produced on demand — bespoke designs or birthstone inserts, for example — can need extra time before dispatch. Simpler pieces such as initials, charms or birthstones are not treated as made-to-order and follow the regular dispatch window.

Our team works hard to hold waiting times down, and we appreciate you being so understanding.

Standard shipping is available worldwide, so our jewelry reaches you wherever you are. Shoppers in every country unlock free shipping once the order reaches the threshold — $55 USD, or the equivalent shown in your cart. There are no extra steps involved, wherever you order from.

Shipping Protection can be added to any order for an extra $3 USD. It covers your parcel if it is lost on the way, arrives damaged, fails a delivery attempt, is stolen, or is marked as delivered when it never reached you. We strongly suggest adding it at checkout for total peace of mind.

Should your jewelry fall short of your hopes, relax — a 90-day money-back guarantee stands behind every order. Email us the order number plus a picture and a quick description of what's wrong, and we will provide all the return instructions, for an exchange or a complete refund, as you like. Your happiness is always our first concern.

Every purchase supports animal welfare across the world: each month a share of our profits goes to sanctuaries and rehabilitation centres. The more the brand grows, the further that support reaches, bringing care and aid to many different animals in need.

To take an item out, click the bin icon or the remove text at the top right of that product. Keep in mind that free gifts in your cart can't be removed — they are unlocked once your cart reaches a certain amount. There's no reason to worry, they cost you nothing. The same is true for the eBook, another free bonus for our customers.

If checkout isn't going through, we can make it simple by sending you an invoice directly. Just write to us at contact@veinciaccessories.com with the details below:

• Currency (e.g., USD)
• Product Title and Variants (name each product, its quantity and the particular options chosen for every item)
• Shipping Protection (let us know if you'd like it added. Over 70% of our customers choose it — considering the price, it's a no-brainer, as your order is safeguarded from damage, theft or loss.)

Example:

• Currency: USD
• Adjustable Letter Initial Bracelets
• 1x (White / A)
• 1x (Black / B)
• 1x (Pink / C)
• Please include shipping protection.

A number of products include special deals powered by the Bundle app, like quantity discounts (buy more, save more) and other promotions. First decide on the amount you'd like — 1, 2, 3, 4 or more. Then select your favorite options for every piece (bracelet designs, for example) and hit Add to Cart. Your discount gets applied on its own.

Note that the discounts stack continuously: buying 6 items, for example, means the first 4 use the "Buy 4" rate and the remaining 2 use the "Buy 2" rate.

The eBook comes at no cost, so if it isn't of interest you can simply leave it aside. You don't have to download it or think about it — it has no effect at all on your order.

Each purchase is backed by a guarantee for life, giving you confidence: any piece can be swapped one time at no cost for the item. A $10 USD charge is applied toward postage, handling, boxing and labour. To start a request, just follow this link: File Warranty Claim.